The importance of the English language as a driver of global business success should not be underestimated. Are you fully confident in the world’s business language? If not, you may be losing out potential career opportunities. 

As the world’s English experts with more than 80 years of experience, we are uniquely positioned to provide you with professional development and 21st century skills that will help you compete more effectively in today’s fast-paced global economy. 

Our Professional Skills suite offers a wide range of Business English courses and workshops designed to meet your specific workplace needs.

AVAILABLE MODULES (details below): 

  • Written Communication 
  • Interpersonal Communication
  • Customer Service
  • Diversity and Inclusion

With face-to-face, blended and digital programmes in the following suites, you can be sure to find a solution to take your career to the next level. Download our detailed Professional Skills Directory below.

Professional Skills courses and workshops can either be taken at British Council Rose Hill, in regular public groups, or privately in your company’s premises. If you are interested in tailor-made, private courses for your company please email general.enquiries@mu.britishcouncil.org For public courses, the following information applies:

Course information

  • Levels

    Intermediate, Upper-Intermediate and Advanced

  • Course format

    Courses:

    • 36 hours (2 modules) or 18 hours per module
    • 2 lessons per week (Tuesday/Thursday or Wednesday/Friday) 
    • Maximum 20 students in each class. 

    Workshops:

    • 09.00 - 17.00
    • Two Full-days
    • Maximum 20 students in each class. 
  • Course locations

  • Price

    • 1 Module (6 weeks): Rs 3,900
    • 2 Modules (12 weeks): Rs 7,500

    Rs 4,400 for 2-day workshops 

Written Communication module specification

  • Advanced Business Writing
  • Better Emails
  • Business Writing Essentials
  • Reports that work 

Interpersonal Communication module specification

  • Advanced Presentation Skills
  • Effective Negotiation Skills
  • Handling Difficult Colleagues and Customers
  • Interpersonal Communication Skills
  • Success with Presentations
  • Train the Trainer: Essential Skills 

Customer Service module specification

  • Delivering Service Excellence
  • Handling Angry, Hostile and Abusive Customers

Diversity and Inclusion module specification

Intercultural Fluency Essentials

Module Schedule
for 2021

TERM DATE MODULE
TERM 1 12 Jan - 23 Feb Interpersonal communication skills
23 Feb - 06 Apr Success with presentations
26 Feb - 07 Apr Better emails
Term 2 20 Apr - 27 May Reports that work
21 Apr - 02 June Interpersonal communication skills
01 June - 08 July Success with presentations
04 June - 14 July Better Emails
Term 3 27 July - 02 Sep Reports that work
28 July - 03 Sep Interpersonal communication skills
07 Sep - 14 Oct Success with presentations
08 Sep - 15 Oct Better Emails
Term 4 09 Nov - 16 Dec Reports that work
03 Nov - 10 Dec Interpersonal communication skills

Please note that exact class timetables will be confirmed upon registration. 

Term and Module Dates
for 2021

 TERM TERM DATES MODULE DATES
Term 1 11 January to 03 April  Module 1: 11 January - 26 February Module 2: 23 February - 09 April
Term 2  19 April to 10 July  Module 3: 19 April to 05 June Module 4: 31 May – 17 July
Term 3  26 July to 06 October Module 5: 26 July – 04 September Module 6: 06 September – 23 October
Term 4  01 November to 11 December Module 7: 03 November – 16 December

We aim to improve your business communication skills, with a particular focus on spoken and written communication for dealing with clients. Our unique training methodology puts learning and learners at the centre of everything we do.