Upgrade your professional skills with this series of week-long workshops. We have selected the most important workplace skills for these interactive and highly engaging workshops.
|COURSES||COURSE DATES (2018)||COURSE DETAILS|
|Essential Presentation Skills (and public speaking)||19 - 23 February||The course will focus on structure, openings, signposting, dealing with questions, using visuals, body language, using notes effectively|
|Professional Email Writing||19 - 23 March and 27 - 31 August||The course will focus on common email structures, different levels of formality, using diplomatic language, summarising, effective proof-reading and resolving complex enquiries or issues.|
|Report Writing||16 - 20 April and 17 - 21 September||The course will focus on structure, layout, organisation, paragraphing, style, using numbers, describing charts and graphs, executive summaries, appropriate vocabulary|
|Business Meetings and Telephony||28 May - 1 June and 22- 26 October||The course will focus on cultural differences, structuring meetings, arguments, interruptions, problem solving, dealing with people, taking and leaving messages, handling enquiries, requests and offers, dealing with problems|
|Networking and Socialising||18 - 22 June and 26 - 30 November||The course will focus on meeting for the first time, getting into and leaving conversations, conversation techniques, active listening, welcoming visitors, offers and invitations, hospitality, dealing with other customs and cultures|